IT Specialist (Contractor Role)
Date Posted: December 4, 2024
Closing Date: December 29, 2024
Reports To: IT Service Desk Lead
Location: Cairo, Egypt
Duration: Contractor
Position Summary
The IT Specialist is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the
specialist ensures all incidents are analyzed, resolved, and reported back within the promised timeframes.
Position Responsibilities
- Troubleshoots and resolves IT issues via phone, remotely, and in-person.
- Provide 1st and 2nd level support to asset users for all computer.
hardware (including all peripherals) and software related problems, questions, and requests. - Ensures all incidents are resolved against SLAs.
- Perform incident investigation and documentation for repeated issues and how to solve it.
- Update the status of the pending calls and inform Service Desk analysts and communicate with the users the status of their incidents.
- Partners with IT leaders to discuss the impact of incidents on products and services.
- Own process for new users including equipment order and configuration as well as user induction.
- Provide support to events that require IT support conducted inside or outside premises.
- Support Audio /Visual capabilities.
- Actively updates computers on standby with fresh OS builds.
- Responsible of printer’s maintenance & troubleshooting.
- Maintains an inventory with all consumables & hardware accessories.
- Undertake small to medium-sized IT projects as instructed by the IT manager.
- Completing internal user moves including IP phones.
- Work directly/Supervising service providers and vendors.
- Proactively learns and trains other staff members on new product and service technologies.
Position Qualifications
Educational Qualifications:
Bachelor’s Degree in Information Technology or Computer Science or equivalent
Training & Certifications:
CompTIA A+ , Microsoft 365 , Cloud Services , CCNA and ITIL Foundation
Years of Previous Experience/Background of functional expertise:
3-5 years Experience using help desk ticketing software
Experience with incident troubleshooting and escalation
Familiarity with ITILv3 or related service delivery frameworks
Apply for IT Specialist (Contractor Role)
At Methanex, we believe that having a diverse team and an inclusive workplace creates a better culture, better decisions and a better company. We are committed to a diverse organization that values different perspectives, backgrounds, skills and abilities. As an equal opportunity employer, we encourage applications from all qualified individuals and strive to accommodate anyone who may have specific needs.